Gretchyn Hickman

435-659-8434|hickman.gretchyn@gmail.com|Park City, Ut

Summary

I work well under pressure and have a friendly and open atmosphere. I work well with customers and strive to make personal connections with clients so assure customer satisfaction and loyalty. I work well with teammates and can get tasks done in a timely manner. I adhere to rules, regulations, and directions well. I can easily manage and organize tasks and prioritize those with more importance than others. I can easily navigate technology, tools, learn job requirements and organization systems quickly. Overall I am a great addition to your team.

Skills

• Front End Development
• HTML
• CSS
• Java Script
• React
• Inventory Rotaion
• Stocking
• Organization
• Display Management
• Machine Safety
• Customer service
• Food Prep
• First Aid/CPR training
• Cash Register Opperation
• Food service
• Sales Floor Opperations

Experience

Team member, Arby’s Inc., January 2020-Current

Saratoga Springs, UT

• Operated Meat Slicer, Deep Frier station, and other 18+ heavy equipment.
• Correctly received, dated, pulled, and labeled truck for restaurant usage.
• Worked as an early morning prep person.
• When preping, used predictive software and my best judgement to estimate the needed amount of prepped materials to last us the whole day.
• Worked closely with upper management, and worked as a shift-lead when placed with younger high school aged employees.
• Operated, placed input, and understood output of complex computer programs to monitor stock, prepare for new shipments, assist in ordering truck, and assessing the workforce and inventory needed for upcoming weeks.
• Took orders in-store and through drive-through quickly and accurately to insure the fastest service time for our guests.
• Handled cash and card payment from guests.
• Assessed issues with costumers who were unhappy and solved problems to ensure a positive experience for our guests.
• Cleaned, stocked, prepped, unpacked, served, managed, bagged, delivered, and worked backline.

Deli Clerk, Fresh Market Inc., September-October 2020

Salt Lake City, UT

• Received new inventory and rotated stock by dates to keep items fresh and usable.
• Checked signage and pricing to verify accurate displays on counters and in cases.
• Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
• Distributed new item samples to customers in order to provide opportunities for individuals to try products before purchase.
• Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
• Observed key food safety procedures by making sure that cold and frozen items were stored properly and at the appropriate temperatures.
• Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
• Updated displays, cases and other customer-facing areas to increase sales of special items.
• Created aesthetically pleasing food arrangements for special orders and party trays.
• Communicated effectively with deli counter customers to answer questions and make recommendations.
• Organized ingredients and restocked supplies to prepare for busy periods. Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
• Used mental math and available tools to total materials needed, costs and payment due quickly and efficiently.
• Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
• Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.

Cashier and Sales Associate, Michales Crafts, February 2019-January 2020

Park City, UT

• Acted as first method of contact for clients.
• Resolved issues with cash registers, card scanners and printers.
• Assisted with purchases.
• Located and retrieved items for customers in a timely manner.
• Registered new members for the store rewards program.
• Processed all sales transactions accurately and promptly to prevent long customer wait times.
• Worked closely with front-end staff to assist customers and maintain satisfaction levels.
• Helped customers find specific products, answered questions and offered product advice.
• Complied and maintained the states safety and cleanliness standards.
• Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
• Assisted customers with account updates, new service additions and promotional offers.
• Monitored sales events, added new merchandise and rang up purchases.
• Assembled and maintained displays for promotional items and seasonal decorations.
• Educated clients and new team members on how to navigate our technology and organization systems.

Education

High school deploma: South Summit High School

SheCodes Basic

SheCodes Plus

SheCodes Responsive

SheCodes React

Certifications

• Utah Food Handlers permit
• CPR/First aid certified by Red Cross
• Advanced Scuba Diving with PADI
• SheCodes Basic
• SheCodes Plus
• SheCodes Responsive
• SheCodes React

Refrences

• Ren Lassig (801)682-0173
• Melissa Giauque (801)694-8183
• Tonya Christoffersen (435)714-0434

Hobbies

• Baking and cooking
• Scuba diving
• Martial arts and boxing
• Programing
• Crochet
• Mountain Biking and Camping
• Axe throwing and Archery
• Gardening